THELOGICALINDIAN - Some users accept advised agitation alfresco of Binances San Francisco address in an accomplishment to achieve admission to their funds
A accumulation of anxious Binance users has contacted Crypto Briefing with a certificate absolute dozens of changing abutment tickets, a bankrupt bend of chump account bots to navigate, and hundreds of bags of dollars in user funds bound on the exchange.
#BinanceHell Hashtag Trends Among Users
One Redditor bent trapped in “Binance Hell,” Cryp-to-Bountiful, told Crypto Briefing that they accept $45,000 in bound funds and no resolution in sight.
“I accept that U.S. citizens are not accustomed to barter on Binance.com. However, I am not accustomed to alteration my assets out. I can’t alike see my account. There is no advantage for U.S. citizens to set up [two-factor authentication]. No alive chat. No phones.”
Another Reddit user, Ambitious_Resident74, claims to accept $300,000 in bound funds, with the alone advice from Binance citation “withdrawals abeyant due to accident management.”
“Same affair as others, abundance was a $350 chargeback. I beatific the video of myself proving I accept ascendancy of the annual and I’m absolutely absolute on there,” said u/Ambitious_Resident74, abacus that they could drop funds but not withdraw. “This is bent and has set me aback in activity severely.”
Other users accept accepted that they are experiencing issues with two-factor affidavit (2FA) or that their attempts to displace 2FA accept gone on for months. In some cases, the issues abide continued afterwards 2FA aegis measures accept been displace entirely.
Even the on-site “send” button acceptance users to alteration funds is reportedly grayed out and disabled.
“I had a chargeback due to a coffer error,” complains one user. “Always been in acceptable standing. Wired the money to Binance appropriate abroad and they acquaint it to my account. Since then, they disabled all trading and abandoning from my account. There is no buzz number, aloof abutment tickets.”
It’s an open secret that U.S. barter accept acclimated VPNs to get about restrictions prohibiting them from application the capital Binance website. This, according to at atomic one Binance employee, is acceptable the accepted point amid all users.
In a Reddit thread, a adjudicator and Binance adumbrative symbiotic_bnb insisted that Binance U.S. users can still abjure funds unless they’ve done “something stupid, like use a VPN to bypass restrictions.”
The CFTC is investigating Binance to see if the barter has been facilitating actionable transactions, and this analysis may additionally comedy a role in the accepted bearings with Binance customers.
Frustrating Binance Support Experiences
The Binance adumbrative symbiotic_bnb is acclaimed amid this association of annoyed users. They were corrective as annoying and avoidant in the certificate aggregate with Crypto Briefing, with users pointing out the Binance representative’s amateurish accent and accomplishments on several occasions.
Threads on Reddit additionally complain of the adjudicator who is generally apparent insulting or mocking users in abutment threads.
symbiotic_bnb has accused users that accept been petitioning for advice of actuality awful actors and “whining” about the accident of admission to their funds, advertence that Binance agents are not “incompetent morons.”
With a austere excess of changing cases and arresting adventures ambidextrous with support, users were affected to activate acclimation as a group.
For some, the affair has been ongoing back aftermost year.
Another user declared that chump account had asked them to accomplish tasks that the website didn’t support.
“Customer abutment is additionally allurement me to do absurd things which the binance website doesn’t support, such as uploading pdf files in the babble function, back the babble does not abutment such files. I was additionally asked to accomplish a coffer alteration address by chump support, I did this and I got an email acknowledgment adage the address was alone due to ‘risk control.'”
Their acquaintance with chump abutment included bare letters from Binance’s chatbot and an address arrangement that directed them to accessible a admission with chump service, abrogation them with $40,000 in trapped funds for over two months.
It’s account acquainted that abounding of the cases listed in Crypto Briefing’s abstracts accord with users from alfresco the U.S., such as from Finland and Australia.
In fact, a user called Alice, one of the organizers abaft the accomplishment to alleviate user accounts, told Crypto Briefing that the bearings was alike worse for all-embracing users.
“Seems the U.S. barter are accomplishing bigger as they can address to official agencies, clashing the blow of us application .com,” the organizer said, abacus that “Customer account ‘agents’ are acceptable 80% bots. My claimed acquaintance has been horrendous, but it is annihilation comparing to some who accept been ashore back December.”
Blocking me will NOT boldness THOUSANDS of your users' contacting you to get THEIR money back! #BanBinance#BinanceHell#DeleteBinance #Binance
@BinanceHelpDesk@BinanceNewsInfo @weizhou_binance @cz_binance— Alice H (@lucky_girl_604) March 29, 2021
Binance users accept alike discussed an in-person protest to accept their accounts unlocked, with annoyance ascent as the bearings continues to unfold.
In an antecedent email to Binance.com apropos the bound accounts, Crypto Briefing was told to allege with the communications aggregation at Binance.US. This aggregation has yet to acknowledge at time of press.
Disclosure: The columnist captivated BTC and ETH at the time of writing.
